Make sure you have a stable internet connection where online services are required, close unnecessary background apps and restart Oil Empire.

Close and reopen the game. If the problem happens repeatedly, note what you were doing immediately before the freeze and contact support.

Contact support@oilempire.info and include a description, your device, operating-system version, game version and screenshots if possible.

No. If the bug provides an unintended advantage, stop using it and report it.

Include your device model, operating system, game version, what happened, what you expected to happen, steps that reproduce the issue, and screenshots or video where useful.

Restart the game and ensure the latest version is fully installed. If the issue continues, contact support with the game version and a description of the problem.