Refunds are generally handled through the platform that processed the purchase, such as Apple or Google Play.

No. Refund eligibility is determined by applicable law and the policies of the platform that processed the transaction.

The corresponding in-game currency, content or entitlement may be removed where technically possible.

Check your platform payment method, internet connection and account status. If the platform declined the payment, Oil Empire cannot directly approve the transaction.

Check your Apple or Google purchase history first. If the transaction was completed but the content was not delivered, contact support with the transaction reference.